Support
Help for companies that send sheets, and for reps who sign them.
For companies
Help in the app
In the app, open help for guides, or send us a message from there; we see which company you are in, so you do not need to explain your set-up.
What happens if the phone has no signal?
The sheet, its photos and an in-person signature are saved on the phone and sent when it reconnects. If a sheet cannot be sent, it waits in “Needs fixing” with the reason.
Can a signed sheet be changed?
No. Send a new revision instead; the signed one stays on record.
Is a summary an invoice?
No. It is an estimate of work the client accepts. Your accounting system issues the invoice.
Where is my data?
In the region you chose when you created the company: Australia, New Zealand or the United Kingdom. See Privacy.
How do I delete my company's data?
An admin can ask us from the app. See Privacy.
For reps and clients
The link has expired.
Ask the company to resend it. Links work for 14 days.
Something on the sheet is wrong.
Decline it with a reason, or propose changes to the hours or quantities. The company sees exactly what you wrote.
You need your copy again.
It was emailed to you when you signed. To check a copy you hold, use the verify page.
Does the rep need the app?
No. Reps sign in a web page, on the supervisor's phone or their own.
Who can change the sheet?
The company that sent it; their name is at the top of the sheet. We cannot change a sheet or sign on anyone's behalf.